Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the Agenvoxa mobile application, related websites, APIs, and voice services (collectively, the “Service”) operated by Lumeravo (“we”, “us”, or “our”). By creating an account, tapping Continue, or using Agenvoxa, you agree to these Terms and our Privacy Policy.
1. Who we are
Agenvoxa is a personal AI receptionist product. It can answer or handle phone conversations on your behalf when you configure call forwarding to an Agenvoxa number, summarize conversations in the app, and notify you about messages that need your attention. The Service is provided by Lumeravo. Support is available in the app under Settings → Help & support, and through support voice calls when enabled.
2. Eligibility and accounts
You must be at least 18 years old (or the age of majority where you live) to use the Service. You agree to provide accurate registration information, keep your password confidential, and promptly update your name, email, and phone number when they change. You are responsible for activity under your account. You may delete your account in Settings. Deletion removes your personal workspace data as described in the Privacy Policy, subject to legal retention requirements.
3. The Service
Depending on your plan and setup, Agenvoxa may provide: • An AI voice assistant that speaks with callers when your calls are forwarded • Call summaries, transcripts, and an in-app call inbox • Push and email alerts about call follow-ups • Phone number assignment from our platform pool and carrier divert guidance • Usage metering based on call minutes included in your plan • In-app Help & support chat and optional support phone calls • Subscription upgrades via Apple In-App Purchase Features may change as we improve the product. We may add, modify, or discontinue features with reasonable notice when practical.
4. Your responsibilities
You agree that you will: • Use the Service only for lawful personal or legitimate business call-handling purposes • Configure carrier call forwarding correctly and keep your device/carrier settings up to date • Obtain any consent required under applicable law before recording, transcribing, or monitoring calls in your jurisdiction • Not use Agenvoxa to spam, harass, defraud, impersonate others unlawfully, or violate telecom, privacy, or consumer-protection laws • Not attempt to reverse engineer, overload, or disrupt the Service, or access another user’s data • Not use the assistant to provide regulated professional advice (legal, medical, financial) as if it were a licensed professional You remain responsible for how your assistant represents you to callers and for decisions you make based on summaries or transcripts.
5. AI behavior and limitations
Agenvoxa uses artificial intelligence. AI can misunderstand speech, invent details, miss context, or respond imperfectly—especially with noise, accents, overlapping talk, or poor connections. The personal receptionist is not “Agenvoxa”; it uses the name and instructions you configure. Support chat/voice is a separate help channel and is not your personal receptionist. Do not rely on the Service as the sole method for emergency, life-safety, or time-critical communications. Always keep a way for people to reach you directly when needed.
6. Phone numbers, forwarding, and carriers
Agenvoxa numbers are provisioned from our platform inventory for use with the Service. Numbers remain subject to our and our telephony providers’ acceptable-use rules. Call forwarding depends on your mobile carrier and device settings. We provide guidance and connection tests, but we do not control carriers. Failed divert, busy/no-answer behavior, international roaming, or carrier policy changes may interrupt service. You must not use numbers for unlawful robocalling or to evade carrier or regulatory requirements.
7. Plans, minutes, and billing
New accounts may receive a free monthly minute allotment. Paid Plus plans (monthly or yearly) increase included minutes and are sold through Apple In-App Purchase where available. Billable usage is generally based on handled call durations in the current calendar month for your workspace. Support chat and support voice calls do not consume plan minutes. Assistant self-test calls may consume minutes. Apple processes subscription charges, renewals, and refunds under Apple’s terms. Manage or cancel subscriptions in your Apple ID settings. Taxes may apply. Unused included minutes do not roll over unless we expressly say so for a promotion. We may change plan pricing or allotments prospectively; existing Apple subscriptions follow Apple’s change rules.
8. Recordings, transcripts, and messages
When calls are handled by the Service, we may process audio, generate transcripts, store conversation turns, create summaries, and keep call metadata so you can review them in the app. You represent that your use of recording/transcription features complies with the laws of every jurisdiction where you, your callers, or the call path may be located—including any two-party consent rules. Support calls may also be stored in your call inbox so you can review what Support said.
9. Support
In-app Help & support and optional support phone calls are provided to help you use Agenvoxa. Support is multilingual where enabled, but response quality can vary by language. Support does not create a lawyer–client, doctor–patient, or other professional relationship. Off-topic requests may be declined.
10. Intellectual property
The Service, including software, branding, and documentation, is owned by Lumeravo or its licensors. We grant you a limited, non-exclusive, non-transferable license to use the app for your own account as permitted by these Terms. You retain rights to your account content (such as assistant instructions you write). You grant us a license to host, process, and display that content solely to operate and improve the Service.
11. Third-party services
The Service depends on third parties such as Apple, telephony providers (for example Twilio), cloud hosting, email delivery, push notification services, and AI model providers. Their outages or policy changes can affect Agenvoxa. Your use of Apple’s services is also subject to Apple’s terms.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted, error-free, or fully accurate call handling, transcription, or summarization.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUMERAVO AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, MISSED BUSINESS OPPORTUNITIES, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE THREE MONTHS BEFORE THE CLAIM OR (B) CAD $50. Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the fullest extent allowed.
14. Indemnity
You agree to defend and indemnify Lumeravo and its directors, officers, and contractors against claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service, your call content, your failure to obtain required consents, or your violation of these Terms or applicable law.
15. Suspension and termination
We may suspend or terminate access if you breach these Terms, create risk for other users or providers, fail to pay (where applicable), or if required by law or a telephony partner. You may stop using the Service and delete your account at any time. Sections that by nature should survive (including intellectual property, disclaimers, liability limits, and indemnity) will survive termination.
16. Changes
We may update these Terms from time to time. The “Last updated” date will change when we do. Material changes may be noticed in the app or by email. Continued use after the effective date constitutes acceptance of the updated Terms.
17. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Courts in Toronto, Ontario will have exclusive jurisdiction, except where consumer-protection law gives you mandatory rights in your home province or country.
18. Contact
Questions about these Terms: use Help & support in the Agenvoxa app, or contact us through the support channels published on ineedhelps.ca. If you do not agree to these Terms, do not use the Service.